Replacement Policy
Last updated: September 20, 2026
At MindOFF™, we want you to have a smooth and reliable experience with your purchase. MindOFF™ does not offer a general return or change-of-mind return option. However, if you receive a damaged, defective, incorrect, or incomplete product, you may be eligible for a replacement subject to verification and the conditions below.
Requesting a Replacement
If you experience an eligible issue with your MindOFF™, please contact our team within 24 hours of receiving the product through WhatsApp.
Please provide your order details along with clear photos/videos showing the issue. Our team will review the request and guide you through the replacement process.
Replacement Eligibility
A replacement may be provided in the following cases:
- The product is damaged when delivered.
- The MindOFF™ device has a manufacturing or functional defect.
- You receive an incorrect product.
- Any essential component/accessory included with the order is missing.
The product and its accessories may be inspected or tested before a replacement is approved.
Replacement requests may not be accepted for damage caused by misuse, accidental damage, unauthorized modification, improper handling, normal wear and tear, or failure to follow the provided usage instructions.
Replacement Process
Once your request is received, our team will review the issue and, where applicable, arrange the replacement process.
If the product needs to be returned for inspection or replacement, our team will provide the necessary instructions.
MindOFF™ does not provide refunds for general return or change-of-mind requests.
Replacement Shipping
For an approved replacement due to a verified damaged, defective, incorrect, or incomplete product, the applicable replacement shipping arrangement will be communicated by our team.
Important
Please keep the original product, accessories, packaging, and order information until your replacement request has been reviewed and resolved.
Replacement approval is subject to verification of the reported issue and the applicable terms of this policy.
Request a Replacement
To request a replacement, please contact us through WhatsApp.
WhatsApp: +91 8669136236